Minimum Order

A minimum of $300.00 is required for all customization orders - less the cost of set up and shipping.

ALL PRODUCT HAS SCREWPOP BRAND INFORMATION LASERED ON ONE SIDE. THE OPPOSING SIDE WILL HAVE CUSTOMERS CUSTOMIZED ENGRAVED INFORMATION PER THE APPR0VED ARTWORK.

Artwork

You may email your art to: sales@screwpoptool.com

Preferred artwork file format would be an Illustrator vector .eps file with all text and graphics converted to outlines. This file format is created in the highest resolution to give you the best, sharpest imprint possible. We can also recreate artwork from a jpg file.

Camera ready art IS NOT faxed copies, letterhead, business cards, photocopies, hand sketches, imprinted merchandise, or any other artwork which needs to be touched up, color separated, or made one color.

If you do not have access to camera ready art; Please let us know. Our art department can typeset simple text for you free of charge. And, if you are needing actual graphic or logo recreation into vector .eps format- Our skilled graphic artist can redraw it for you for a nominal charge.

International Orders

We will ONLY accept orders from outside the United States IF you can provide your UPS or FEDEX Shipper # in order to cover all duties, taxes and shipping costs to your destination country, or if you supply us with a billing and shipping address within the continental United States that will accept the responsibility and all the cost liabilities to ship the goods to you. We will not be held liable for any returns or damaged goods once the product is shipped and received in good condition by your USA contact. All orders must be pre-paid with a credit card, Paypal or Check for International Orders.

Order cancellation Policy

Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. If you have already signed/emailed your Order Acknowledgement, there will be a minimum charge of $50.00 to cover order entry and artwork preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed orders and costs incurred will be the responsibility of the customer.

OverRuns And UnderRuns

Due to the manufacturing production process, there are times when orders are shipped with an overage or shortage of products in the shipment. These are called overruns or underruns.

This amount can be up to 5% over or under the quantity ordered. You will be credited or billed accordingly for the exact amount that shipped.

Payment terms

We require prepayment before production begins. We accept either company check, or Visa, Master Card, or American Express. We do not accept purchase orders for payment.

Placing an Order

To place an order, Please Call, Fax or Email. Once we have your order, artwork or artwork instructions, production time will start after payment has been cleared.

Pricing

Prices listed on the web pages include a 1 color; 1 location imprint.

Prices listed do not include shipping costs. All shipping costs are additional. The shipping costs involved vary depending on what type of time frame you have to get your products in. We ship via Fed EX, UPS or USPS in the most economical way to meet your in hands date. We can also bill your freight account # directly for the freight if you prefer.

Returns

No returns are allowed on any orders.

Production Time

The "Average" Production time is usually between 7-10 working days and begins once we have complete payment and art proof/order approval. Please allow extra time if your artwork requires us to recreate it in camera ready .eps format. Production times listed exclude shipping time. Transit time is additional. Holidays and weekends are not considered working days.

Samples

We understand that there are times when you need to touch and feel the product you are thinking of purchasing. Samples can be obtained by purchasing them from our website. All future orders will be credited the amount of the sample price less shipping of the actual sample.

Set up/ Screen Charge

Set up charges are the manufacturers cost of seting-up the laser for your product. This cost is applied each time you order that particular product. If you order multiple products, you would still have the set up charge for each product

Shipping Delays

Screwpop Tool, LLC will not be held accountable for delays in delivery occasioned by acts of God, strikes, terrorist attacks, or other circumstances over which we have no direct control such as equipment failure, US customs Dept Delays, or delivery carrier delays.

Trademark Useage

Any logo or trademark on our website is only intended to show the products ability to convey advertising on them but is never intended to imply that Screwpop Tool, LLC endorses the company whose logo is shown or that the imprint was designed by our company.

All of Screwpop Tool, LLC customers must warrant to our company that they have the unrestricted right to copy, use, and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Screwpop Tool, LLC. harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party. The customer is solely responsible for obtaining written permission from the third party in order to use any logo, trademark, or copyright items. Screwpop Tool, LLC. will not be held liable for any improper, unauthorized, or illegal use of any trademark or logo that is applied to any promotional merchandise that is purchased from our company. We are also not responsible for our clients actions that may have misrepresented their ownership of any trademarks, copyrights, or logos.